Service Type

Services:

a. Repair Services
b. Upgrade Service
c. Price

    1. Chinese machine
    2. Vietnamese machine
    3. Price of USB
    4. Shipping

d. Service information

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A. Repair Services

– If you have encountered any problem with HDD damage, power board, DVD problem, etc of any Best Media Product, you can contact our Technician Support Department for troubleshooting or request for repair service. We offer reasonable price and excellent customer service to help our customers. Please contact us for RMA# before shipping your machine to us. Please fill out Online Service Request Form. Thank You.

B. Upgrade Services

  • If you are not sure which service to choose, Click here for our Interactive Guide to learn & choose your Best fit Add Song Service. Quick & Easy. This is educational guide, we do not collect personal information.

Please choose one method below to update song:

  1.  Purchase Update Song Disc (補歌光碟) –  order by Phone
  2. Purchase USB Update Song (U盤加歌)–  order USB by Phone or
    1. ) order USB directly from Best Media – order by phone
    2. ) mail your USB to Best Media – request by phone / Service Request Form for RMA#
  3. Add Song by HDD Service (硬盤加歌)– update to the latest quarter. This requires machine to mail to Best Media office – Please fill out Service Request Form or call us for RMA#
  4. Cloud Update song(雲端加歌)– download song into your Hard Drive from our Cloud server (BM-4000 only)
    1. This service will not auto renew.  You have to contact us to renew after it is expired.
    2. **Songs from Cloud include new songs of every quarter/ volume (such as 2018 Q2 etc) and extra multi-language songs (Mandarin, Vietnamese, etc) that are not in the Hard Drive.  Due to huge amount of songs (19K) , we don’t have a complete song list for Cloud.  These extra songs are specially collected for customers who purchased Cloud service.

To view song list: Homepage > Service > New Song List    (客戶服務 > 新增歌單)

Available update methods for certain model

BM-4000 BM-3000

Chinese

BM-3000

Viet

BM-2000

BM-1000

BM-2000

Viet*

U-Best 168

268/ 368

   1.  Update Song Disc  — 補歌光碟  X
   2.  USB Update  — U盤加歌 

X

X
   3.  HDD update song — 硬盤加歌 *

X

X X X X

X

   4.  Cloud Update   — 雲端加歌 

X

*HDD update song:   machine is required to send to our office for this service.

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C. Price:

*Price does not include shipping & handling fee. SH fee is based on location. 

 

  1. Chinese machine   

      

BM-4000 Chinese 

Plan

HDD

Update song

Cloud

Download

Price

  A. Quarter ONLY

   – required for any version before BM4000.018T1

– 1 to 3 quarter (s)

– 4 quarters

– 5 quarters

– 6 quarters

– 7 quarters

– 8 or 8 +quarters

  –

  –

  –

  –

  –

  –

$20 / each quarter

$75

$75 + $20 = $95

$75 + $40 = $115

$75 + $60 = $135

$75 + $75 = $150

  B. Cloud Download ONLY

1 year

$95 / year

Unlimited download

  C. Cloud Quarter Combo

   – customer cannot choose specific quarter

– 1 quarter

– 2 quarters

– 3 quarters

– 4 quarters

– 5 or 5+ quarters

1 year

1 year

1 year

1 year

1 year

$20 + $95 = $115

$40 + $95 = $135

$60 + $95 = $155

$80 + $95 = $175

$95 + $95 = $190

  D. USB Add Song By Quarter only

(Each USB only contain 2 quarters max)

$20/ each quarter

(USB is not included)

  After purchase Cloud Plan or HDD update plan, if customer wants to add additional songs into their HDD.     $50/ service

*Chinese:  Each quarter contains 300 songs + singing contest songs.   BM-4000 does not include song list. Please refer to our online list (PDF)

Note:  Cloud fee will not apply to Hard Drive update service fee. These are separate services.

*BM-4000:  Any version before BM4000.018T1 is suggested to use HDD update song service. The update helps to fix bugs and make sure Cloud is working smoothly.  To check system version:  Press “System” > look for the version on the Top Right corner.

*Cloud Download:  Cloud contains new songs of every quarter/ volumes (such as 2018 Q2, etc) and extra songs (multi-language) that are not in the Hard Drive.  These extra songs are special addition for customers who purchased Cloud service.  Due to huge amount of songs (19K) , we don’t have a complete song list for Cloud.

*HDD Add Song:  this service will reformat to default setting.  All your personal cloud downloaded song (not from Quarter/Volume) have to re-download via Cloud.  You have to re-collect songs for your favorite list.

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Other machines – include BM-1000, BM-2000, BM-3000

HDD update

USB add song/

Update song disc

BM-3000 Chinese

– 1 to 3 quarter (s)

– 4 quarters

– 5 quarters

– 6 quarters

– 7 quarters

– 8 or 8 +quarters

 

$20 / each quarter

$75

$95

$115

$135

$150

$20 / each quarter

BM-2000 Chinese

– 1 quarter

– 2 quarters

– 3 quarters

– 4 or 4+quarters

 

$20

$40

$50

$50

$20 / each quarter

*Each quarter contains 100 songs + singing contest songs.   All machine will receive song list, except BM-4000

 

HDD update

Notes

BM-1000 / UBest 168/ 268

– use same HDD – 1.0TB

– purchase 1.0TB HDD

 

$50

$200

– required to update to the latest hard drive size. HDD is full.

U-best  368

– use same HDD – 2.0TB

– purchase 2.0TB HDD

 

$50

$200

– required to update to the latest hard drive size.  HDD is full.

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  1. Vietnamese machine
BM-4000 Vietnamese

Plan

HDD

Update song

Cloud

Download

Price

  A. Volume ONLY

   – required for any version before BM4000.018T1

– 1 to 3 volume (s)

– 4 volumes

– 5 volumes

– 6 volumes

– 7 volumes

– 8 or 8 +volumes

  –

  –

  –

  –

  –

  –

$20 / each volume

$75

$75 + $20 = $95

$75 + $40 = $115

$75 + $60 = $135

$75 + $75 = $150

  B. Cloud Download ONLY

1 year

$95 / year

Unlimited download

  C. Cloud Quarter Combo

   – customer cannot choose specific volume

– 1 quarter

– 2 quarters

– 3 quarters

– 4 quarters

– 5 or 5+ quarters

1 year

1 year

1 year

1 year

1 year

$20 + $95 = $115

$40 + $95 = $135

$60 + $95 = $155

$80 + $95 = $175

$95 + $95 = $190

  D. USB Add Song By volume only

(Each USB only contain 2 volumes max)

$20/ each volume

(USB is not included)

  After purchase Cloud Plan or HDD update plan, if customer wants to add additional songs into their HDD.     $50/ service

*Vietnamese:  Each volume contains 150 – 200 songs.  Song list is included

Note:  Cloud fee will not apply to Hard Drive update service fee. These are separate services.

*BM-4000: Any version before BM4000.018T1 is suggested to use HDD update song service. The update helps to fix bugs and make sure Cloud is working smoothly.  To check system version:  Press “System” > look for the version on the Top Right corner.

*Cloud Download:  Cloud contains new songs of every quarter/ volumes (such as 2018 Q2, etc) and extra songs (multi-language) that are not in the Hard Drive.  These extra songs are special addition for customers who purchased Cloud service.  Due to huge amount of songs (19K) , we don’t have a complete song list for Cloud.

*HDD Add Song:  this service will reformat to default setting.  All your personal cloud downloaded song (not from Quarter/Volume) have to re-download via Cloud.  You have to re-collect songs for your favorite list.

**BM-4000 makes it easy to delete song via Touch Monitor. If you request to delete special categories of songs, there will be service fee added.

Machine HDD update Notes
BM-3000 Viet

–  1 season

–  2 season

–  3 or 3+ seasons

$40

$80

$80

Each season contains approximate 1000+ songs

Song list is included

Required 4.0TB HDD

BM-2000 Viet

–  Purchase 2.0TB HDD

$150

Add 2,500 new Vietnamese song.

HDD is full (included song list)

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  1. Price of USB
 Flash Drive

Price

USB flash drive 3.0

– 32 GB

– 64 GB

– 128 GB

$25

$35

$50

Shipping

– 1 USB – no song list

– 1 USB – with song list

– each additional USB

$5

$12

Add $3

*Each USB (size 128GB) only hold max 2 quarters.(400+ songs)

4. Shipping Price

 

Price

– All KTV machine

– Touch Monitor

– 1 HDD only

– 2 HDD only

$40 – $55 (depend on location)

$40 – $55 (not including stand)

$15

$25

– Signature Required

$6

D. Service Information:

1. Upgrade Song Disc (補歌光碟):     –  Applied to BM-2000 & BM-1000 only

2. USB Upgrade Song (U盤加歌):   
a). Purchase USB from Best Media  –  The price of USB drive is varied from size.
b).  Use your USB  –  If you choose to send us your USB, please fill out the USB Upgrade Request Form to request RMA# or you can contact us by phone.

3. Add Song by HDD (硬盤加歌):     –  Applied to All Machine
— This update service required machine to be sent to our office. Price does not include shipping & handling fee.  Service requires at least 1-2 business days to complete before shipping out.

HDD update Term and Conditions:

  • – HDD is only software service. We provide 60 days labor warranty (Recopy HDD with no charge, user pays shipping)
  • – HDD is re-formatted to default setting. All self downloaded songs & My Favorite list are gone. Reset Wifi is needed. HDD update song only includes songs from basic library and Quarter songs. Any song that is download from Cloud (not Quarter) will be deleted from Hard Drive.  To access to cloud, customer can purchase Plan C for HDD update + Cloud combo.
  • – Cloud fee does not apply to Hard drive update fee. These are 2 separate services.
  • – After purchase Cloud plan/ HDD update plan, there will be service fee if customer wants to add songs into HDD (either songs from Cloud or songs customer provided). Suggest to purchase Cloud subscription instead.

— Please request RMA# by sending us the Service Request form  before mailing out your machine.
*Notes:   Price is different if the machine doesn´t have the same HDD size. (such as BM-1000), please call for details.

4. Cloud Update song (雲端加歌):   – Applied to BM-4000 Only 

— Every new BM-4000 has 1 (One) Year Free Cloud song download. Please register within 30 days of purchase day. If you register late, your start day will count from the 31st day from your purchase.
—  Prepare:  connect to Wifi, register Cloud account,

— To access Cloud list:  Best Media APP (iPhone/iPad) or Touch Monitor (optional).
— When Free Cloud download is expired, you can purchase subscription: $75/year if you still want to continue the Cloud service. Subscription will not auto renew, you have to contact us to renew whenever you are ready.

Cloud purchase Term & Conditions:

  • – Cloud fee is non-refundable or non exchangeable after purchased.
  • – Buyer is responsible for providing the correct Serial Number
  • – Buyer is responsible to check for BM-4000 firmware version before purchase.
  • – Any firmware version before BM4000.018T1 is suggested to update via HDD update song service.  The update helps to fix bugs and make sure Cloud is working properly.  – To check version: Press “System” -> look on the top right corner for version
  • – After purchased Cloud subscription, it is up to buyer to use his or her Cloud within subscription period. Be ware of expiration date. There will be no extending on subscription service when it reaches its expiration date. If you to assist with Cloud, please check out tutorial on Cloud section
  • – Cloud subscription & Hard drive update are 2 separate services. After purchasing Cloud, if buyer wants to update song via HDD add song, service fee will be collected depending on the amount of Quarters. Click here for pricing.
  • – User is responsible to set up Wifi connection in order to use Cloud. See tutorial here.

*BM-2000 Vietnamese     – is required to upgrade to 2.0TB HDD.
Upgrade to 2.0TB HDD:        $150/ upgrading service (S/H not included)
— You will get 2,500 more new songs & a booklet of 2,500 new songs. HDD will be full. Click here for list of new songs.
— Machine is required to be sent to our office for this service. Please request RMA# before shipping out your machine. Thank You.

*BM-3000 Vietnamese      – mail machine to our office for update new songs.

—Due large updating size, we only offer HDD updating service for this machine.  Each season has approximate 1500 new songs.

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*Best Media reserve the right to make adjustment on offers and prices for reasons including, but not limited to, changing market conditions, part unavailability, or product discontinuation.  Please contact us if you have any question. Thanks.

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