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FAQ: BM-4000 Free Cloud Download

 

BM-4000 Free Cloud Download – FAQ

  1. What is Free Cloud download?
  2. Which system supports Cloud download? What are the requirements?
  3. What is the latest firmware?
  4. Do I need to updated to the latest firmware?
  5. What if my firmware is version before BM4000.018.T1?
  6. Is there limitation of certain songs that I can download?
  7. When should I register my Cloud service?
  8. I activated my Cloud service, but I forgot to use it. Can you extend my Free service?
  9. I have trouble using Cloud download, what should I do?
  10. What are update song options for BM-4000?

(A) BM-4000 that purchased on 2017 or firmware version is before BM4000.018.T1

  1. My BM-4000 was bought on 2017, when will my Free Cloud Service start and end?
  2. What if my firmware is the version before BM4000.018.T1?
  3. My Cloud service is not activated. Can you waived the HDD Add Song service because my machine was purchased on 2017?
  4. My machine was bought on 2017, will I lose my Cloud service if I use HDD Add Song service?
  5. My machine was bought on 2017. I have activated my Cloud service, but I cannot download. What should I do?
  6. What are update song options?

(B) BM-4000 that purchased after 2017 and firmware is before version BM4000.018.T1

  1. My BM-4000 was bought after 2017, when will my Free Cloud Service start and end?
  2. My Cloud service is not activated. Can you waived the HDD Add Song service?
  3. My firmware version is before BM4000.018.T1, can I still download Cloud song?
  4. My firmware version is before BM4000.018.T1, will I lose my Cloud service if I use HDD Add Song service?
  5. What are update song options?

(C) BM-4000 that purchased after 2017 and firmware version is BM4000.018.T1

  1. My BM-4000 was bought after 2017 and my firmware is BM4000.018.T1, when will my Free Cloud Service start and end?
  2. My Cloud service is not activated. Can you waived the HDD Add Song service?
  3. What are update song options?

 

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BM-4000 Free Cloud Download – FAQ

  1. What is Free Cloud download?
  • – Cloud download is new feature BM-4000 and BM-5000.  It allows you to download songs into BM-5000 as long as you have WIFI connection and your Cloud account is activated.
  • – Each NEW BM-5000 has 1 year unlimited Free Cloud Download. Customers are recommended to register their system within 30 days of purchase, so their Free Cloud service can be activated.  If customer register late, the start day will count from date 31st of purchase date.

– Visit this link to register for Free Cloud Download

 

2. Which system supports Cloud download? What are the requirements?

  • BM-4000:    – required: Latest firmware: BM4000.018.T1, Activated BM-4000’s Serial Number, WIFI connection, Best Media App or Touch Monitor.
 

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3. What is the latest firmware?

Latest firmware: BM4000.018.T1

 

4. Do I need to updated to the latest firmware?

  • Yes, we recommend you to update to the latest Firmware version for fixing bugs and using new features.
  • BM-4000 required to update to version BM4000.018.T1 for Cloud songs to be loaded and downloaded successfully.
 

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5. What if my firmware is version before BM4000.018.T1?

  • If your firmware version is before BM4000.018.T1 (such as BM4000.014.T4 or BM4000.017):
    • You can send BM-4000 to our office to update firmware with no charge. User pays all shipping cost.
    • You can request for HDD Update Song Service and firmware update at the same time. We only charge Update song fee (and return shipping cost).
  • For Service information and Fee: Information here
  • To check your Firmware version: Firmware List
 

6. Is there limitation of certain songs that I can download?

  • – There is no limitation of amount of downloaded songs, quarters to download.
  • – Song is completed download one by one, but you can choose a list of songs and let it complete by itself.
 

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7. When should I register my Cloud service?

  • It is best to register your Cloud service within 30 days of purchased, you will have 12 months of Free Cloud service.
  • If you register after 30 days of purchased, your Free Cloud service will count from the 31st day of purchased. In the end, you may lose a few months (depends on when you register) of Free Cloud service.

Example: —– purchase date: 3/15/2018 —– (Late: start on date 31st: 4/16/2018 – end on: 4/16/2019)

  • Activate within 30 days: —– Activate on 3/25/2018
    • Free Cloud service: 3/25/2018 – 3/25/2019 ==> 12 months free download
  • Activate 3 months late: —– Activate on 6/15/2018
    • Free Cloud service: 6/15/2018 – 4/16/2019 ==> 10 months free download
 

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8. I activated my Cloud service, but I forgot to use it. Can you extend my Free service?

– Sorry, Free Cloud service cannot be extended.  It is up to user to use the service during subscription. We suggest to keep a note of your expiration date, so you don’t waste your Cloud Download subscription.

 

9. I have trouble using Cloud download, what should I do?

If you still cannot find the answer, please contact us at 909-348-5558 or info@bestmediausa.com

 

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10. What are update song options for BM-4000?

  • You can use one of these methods:
    1. HDD Update Song – by Quarter:
    2. Cloud Download only
    3. HDD Update + Cloud Download Combo
    4. USB Add Song

For service and fee: see this link

 

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(A) BM-4000 that purchased on 2017 or firmware version is before BM4000.018.T1

  1. My BM-4000 was bought on 2017, when will my Free Cloud Service start and end?
  •  If you haven’t activated your Cloud account, your machine still have 1 year Free Cloud Download. Please contact us to activate your account.
 

2. What if my firmware is the version before BM4000.018.T1?

  • Any version before BM4000.018.T1 is recommended to use HDD update song service.  We will recopy your hard drive to our latest quarter.

a). HDD update song. Fee is charged by amount of Quarter.

  •  If your machine is bought during 2017, and you haven’t register your Cloud account, please update via HDD add song service, and we will offer 1 year Free Cloud Download
  •  If your machine is bought during 2018, your firmware should be updated.  Free Cloud download only offer once for new machine.
  • HDD update song on Question:  – English – 中文
  • RMA Request:   Fill in our online RMA request form for HDD Add Song service.

b). You can update firmware by yourself, and only purchase the Cloud service.

 

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3. My Cloud service is not activated. Can you waived the HDD Add Song service because my machine was purchased on 2017?

  • Sorry, no, Cloud fee and HDD update song service are considered separate service.  When you use HDD Add Song service, fee is charged by the amount of Quarter.
 

4. My machine was bought on 2017, will I lose my Cloud service if I use HDD Add Song service?

  • If you haven’t activated your Cloud account, your machine still have 1 year Free Cloud Download. However, you still have to pay for HDD Add Song service to update to the latest firmware as well as new songs. Latest firmware helps Cloud function to run smoothly.
  • – In another word, you pay for HDD Add Song and Cloud (1 year) Download is Free.  Our regular price for Cloud subscription is $95/year.
 

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5. My machine was bought on 2017. I have activated my Cloud service, but I cannot download. What should I do?

  1. Make sure your BM-4000 has updated to the latest firmware (BM4000.018.T1) – Instruction here: Firmware List
  2. Make sure your BM-4000 is connected to internet. Instruction here:  English   –   中文  
  3. Make sure you plug in the WIFI antenna (included) on the back of BM-4000
    • This antenna extends the WIFI range for BM-5000
  4. Download Cloud songs with App: using APP
  5. Download Cloud song with BM Touch Monitor: sing Touch Monitor

For Cloud Download Questions:  Troubleshooting –  下載問題

If you still have question, please contact us and provide your Serial Number at 909-348-5558 or info@bestmediausa.com We will be prompt to help you.

 

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6. What are update song options?

  • BM-4000 Chinese / Vietnamese
  •    Plan A – HDD Add Song – section A
  •    Plan B – Cloud Download – section B
  •    Plan C – HDD Add Song + Cloud Download Combo
  •    Plan D – USB Add Song – section C
  • – If you are not sure which service to choose, please use our Interactive Add Song Guide to help you learn & choose your best fit service.  This is educational guide, no personal information collected.
  • – For more details or question, please see BM-4000 Update Song FAQ.

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(B) BM-4000 that purchased after 2017 and firmware is before version BM4000.018.T1

  1. My BM-4000 was bought after 2017, when will my Free Cloud Service start and end?
  • Any BM-4000 purchased after 2017 and has firmware version of BM4000.018.T1, you have 1 year Free Cloud Download service. Please register within 30 days after purchase.
  • If you register later than 30 days, your Free Cloud service will count starting from date 31st of your purchased date.

Example: —– purchase date: 3/15/2018 —– (Late: start on date 31st: 4/16/2018 – end on: 4/16/2019)

  • Activate within 30 days: —– Activate on 3/25/2018
    • Free Cloud service: 3/25/2018 – 3/25/2019 ==> 12 months free download
  • Activate 3 months late: —– Activate on 6/15/2018
    • Free Cloud service: 6/15/2018 – 4/16/2019 ==> 10 months free download
 

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2. My Cloud service is not activated. Can you waived the HDD Add Song service?

Sorry, no, Cloud fee and HDD update song service are considered separate service.  When you use HDD Add Song service, fee is charged by the amount of Quarter.

 

3. My firmware version is before BM4000.018.T1, can I still download Cloud song?

  • You have to update to version BM4000.018.T1 in order to download Cloud song. Most BM-4000 bought after 2017 have been updated to the latest firmware.
    • You can send BM-4000 to us for HDD Update Song service and we can update firmware. We only charge HDD Update song service and shipping cost.
  • If your firmware is version before BM4000.019.T1 and you haven’t activate, we will activate your account and you will have 1 year Free Cloud download.

 

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4. My firmware version is before BM4000.018.T1, will I lose my Cloud service if I use HDD Add Song service?

If you haven’t activated your Cloud account, your machine still have 1 year Free Cloud Download. However, you still have to pay for HDD Add Song service to update to the latest firmware as well as new songs. Latest firmware helps Cloud function to run smoothly.

– In another word, you pay for HDD Add Song and Cloud (1 year) Download is Free.  Our regular price for Cloud subscription is $95/year.

 

5. What are update song options?

  • BM-4000 Chinese / Vietnamese
  •    Plan A – HDD Add Song – section A
  •    Plan B – Cloud Download – section B
  •    Plan C – HDD Add Song + Cloud Download Combo
  •    Plan D – USB Add Song – section C
  • – If you are not sure which service to choose, please use our Interactive Add Song Guide to help you learn & choose your best fit service.  This is educational guide, no personal information collected.
  • – For more details or question, please see BM-4000 Update Song FAQ.

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(C) BM-4000 that purchased after 2017 and firmware version is BM4000.018.T1

  1. My BM-4000 was bought after 2017 and my firmware is BM4000.018.T1, when will my Free Cloud Service start and end?
  • Any BM-4000 purchased after 2017 and has firmware version of BM4000.018.T1, you have 1 year Free Cloud Download service. Please register within 30 days after purchase.
  • If you register later than 30 days, your Free Cloud service will count starting from date 31st of your purchased date.

Example: —– purchase date: 3/15/2018 —– (Late: start on date 31st: 4/16/2018 – end on: 4/16/2019)

  • Activate within 30 days: —– Activate on 3/25/2018
    • Free Cloud service: 3/25/2018 – 3/25/2019 ==> 12 months free download
  • Activate 3 months late: —– Activate on 6/15/2018
    • Free Cloud service: 6/15/2018 – 4/16/2019 ==> 10 months free download
 

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2. My Cloud service is not activated. Can you waived the HDD Add Song service?

  • Sorry, no, Cloud fee and HDD update song service are considered separate service.  When you use HDD Add Song service, fee is charged by the amount of Quarter.
 

3. What are update song options?

  • BM-4000 Chinese / Vietnamese
  •    Plan A – HDD Add Song – section A
  •    Plan B – Cloud Download – section B
  •    Plan C – HDD Add Song + Cloud Download Combo
  •    Plan D – USB Add Song – section C
  • – If you are not sure which service to choose, please use our Interactive Add Song Guide to help you learn & choose your best fit service.  This is educational guide, no personal information collected.
  • – For more details or question, please see BM-4000 Update Song FAQ.

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