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FAQ: Free Cloud Service

 

Free Cloud Download Questions:

  1. What is Free Cloud download?
  2. Which system supports Cloud download? What are the requirements?
  3. Is there limitation of certain songs that I can download?
  4. How do I register for Free Cloud download?
  5. Do I need to provide a copy of receipt? If yes, How?
  6. I just registered my Free Cloud Service, when does my Free Cloud Service start and end?
  7. If I registered my Free Cloud Service late, when does my Free Cloud Service start and end?
  8. If I registered my Free Cloud Service late, can you extend my Cloud service?
  9. I have activated my Cloud service, but I forgot to use it. Can you extend my Free service?
  10. How to access and download Cloud songs on BM-5000?
  11. How to access and download Cloud songs on BM-4000?
  12. Which smart device supports Cloud Download?
  13. What to do if my Cloud expired?
 
  1. What is Free Cloud Download?
  • – Cloud download is new feature BM-4000 and BM-5000.  It allows you to download songs into BM-4000 or BM-5000 as long as you have WIFI connection and your Cloud account is activated.
  • – Each NEW BM-5000 has 1 year unlimited Free Cloud Download. Customers are recommended to register their system within 30 days of purchase, so their Free Cloud service can be activated.  If customer register late, the start day will count from date 31st of purchase date.

– Visit this link to register for Free Cloud Download

 

2. Which system supports Cloud download? What are the requirements?

  • BM-4000:    – required: Latest firmware: BM4000.018.T1, Activated BM-4000’s Serial Number, WIFI connection, Best Media App or Touch Monitor.
  •  BM-5000:    – required: Latest firmware: BM5000.1.1.5, Activated BM5000’s Serial Number, WIFI connection, QR code scanner (on any IOS/ Android device) or Touch Monitor.
 

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3. Is there limitation of certain songs that I can download?

  • – There is no limitation of amount of downloaded songs, quarters to download.
  • – Song is completed download one by one, but you can choose a list of songs and let it complete by itself.
 

4. How do I register for Free Cloud download?

Use one of these methods below to register:

  1. Fill in on line registration form –> Online Cloud Registration Form
  2. Text your Full name, Serial number or picture of Serial # (like the photo of – System setup), and your receipt to 909-978-7784
  3. Email your Full name, Serial number and receipt to info@bestmediausa.com
 

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5. Do I need to provide a copy of receipt? If yes, How?

Yes, please provide a copy of your receipt.

 

6. I just registered my Free Cloud Service, when does my Free Cloud Service start and end?

  • After you registered, it takes 1-2 business days to activate. When you received our email or message notification, your Cloud account is activated.
  • If you registered within 30 days of purchased, your activation date starts from the date of notification and ends after 12 months.
  • If you registered after 30 days of purchased, your activation date starts from the 31st day from the date of purchase.

Example: —- purchase date: 3/15/2021  ———–(Late: start on date 31st: 4/16/2021 – end on 4/16/2022)

  • Activate within 30 days: —–Activate on 3/25/2021
    • Free Cloud service: 3/25/2021 – 3/25/2022 => 12 months free download
  • Activate 3 months late: —–Activate on 6/15/2021
    • Free Cloud service: 6/15/2021 – 4/16/2022 => 10 months free download

 

7. If I register my Free Cloud Service later, when does my Free Cloud Service start and end?

  • If you register later than 30 days (ex: 2-3 month late), your Free Cloud service will count starting at the date 31st from the purchased date.
  • User will be responsible to register and use Free Cloud service.

Example: —- purchase date: 3/15/2021  ———–(Late: start on date 31st: 4/16/2021 – end on 4/16/2022)

  • Activate within 30 days: —–Activate on 3/25/2021
    • Free Cloud service: 3/25/2021 – 3/25/2022 => 12 months free download
  • Activate 3 months late: —–Activate on 6/15/2021
    • Free Cloud service: 6/15/2021 – 4/16/2022 => 10 months free download
 

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8. If I register my Free Cloud Service later, can you extend my Cloud service?

  • If you register later than 30 days (ex: 2-3 month late), your Free Cloud service will count starting at the date 31st from the purchased date.
  • User will be responsible to register and use Free Cloud service.
  • Sorry, there is no extending for Free Cloud service. When Free Service expired, we do not accept any request for extending free Cloud service.
 

9. I have activated my Cloud service, but I forgot to use it. Can you extend my Free service?

– Sorry, Free Cloud service cannot be extended.  It is up to user to use the service during subscription. We suggest to keep a note of your expiration date, so you don’t waste your Cloud Download subscription.

 

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10. How to access and download Cloud songs on BM-5000?

– Required:  BM-5000, Serial number (to activate Cloud account), WIFI connection, latest firmware, and QR reader App/Touch Monitor.

 

11. How to access and download Cloud songs on BM-4000?

– Required:  BM-5000, Serial number (to activate Cloud account), WIFI connection, latest firmware, and QR reader App/Touch Monitor.

 

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12. Which smart device supports Cloud download?

  • BM-4000:
    • Best Media App (supports only iPhone/iPad) – update to Smart KOD App
    • Touch Monitor
  • BM-5000:
    • Web App (supports both iOS and Android device)
    • Touch Monitor

Check here for App Download

 

13. What to do if my Cloud expired?

  • After 1 year Free Cloud Download expired, if you still want to use Cloud download, you can purchase Cloud subscription: $95/ year (This service will not automatic renew, you need to contact us to purchase Cloud subscription).
  • You can also add songs by HDD update (which required to send the system back for us to update)

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