BM-4000 Support

BM-4000 FAQ: APP

 

Best Media App Questions:

  1. What is the App for BM-4000? How do I download it?
  2. What is the difference between Best Media App and Smart KOD?
  3. Who needs to use Best Media App?
  4. I already deleted Best Media App, can I recover it or what should I do?
  5. Does BM-4000 App support Android and iOS?
  6. Is BM-4000 App secure?
  7. Do I need WIFI connection to control BM-4000 using APP?
  8. What are WIFI setup options?
  9. Why didn’t Best Media APP (Smart KOD) connect to my BM-4000?
  10. Where is the QR code?
  11. What is the limitation of this app v.s Touch Monitor?
  12. Can I download Cloud song using this app? How?
  13. How do I view downloaded Cloud song on this app?
 
  1. What is the App for BM-4000? How do I download it?
  • BM-4000 app can load song list and Cloud list from BM-4000, search and select songs, download Cloud songs, play and pause, adjust key tone and music volume, etc. It acts as remote control without interfering TV screen.
  • Smart KOD app is the later developed version for BM-4000. It is similar to Best Media app (except it cannot read Vietnamese song information).
  • Best Media app is the former app of BM-4000. This app has all functions of Smart KOD and it can read and Vietnamese song information. 
    • After Apple update, we have to replace Smart KOD for Best Media app because the format is no longer compatible.
    • However, if you still have Best Media app in your device, we recommend you to keep it and continue using it.
  • To download:  Apple store > search: SmartKOD (no space)
 

2. What is the difference between Best Media App and Smart KOD?

  • Both Best Media and Smart KOD apps allow you to search, select song, and load song list from BM-4000.  They can load and display Chinese, Korean, Japanese, English, and other languages. However, Best Media app can also read Vietnamese song list while Smart KOD cannot.
 

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3. Who needs to use Best Media App?

  • Customers sing Vietnamese song, downloaded Vietnamese songs, or using BM-4000 (4TB) or (8TB) version.  Only Best Media app can successfully read Vietnamese song list from BM-4000 and Cloud.
 

4. I already deleted Best Media App, can I recover it or what should I do?

  • If you haven’t delete Best Media app from your iCloud account, you can re-install into your smart device.
  • If you cannot find it in your iCloud account, unfortunately, there is no other way to re-download it.

You can try below method:

  • Use your Vietnamese song book if you purchased BM-4000 (4TB) or (8TB) version.
  • Use Touch Monitor
  • Order BM-4000 Vietnamese song book from us if you lost it
  • Check BM-4000 new song list online
 

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5. Does BM-4000 App support Android and iOS?

  • Both Best Media and Smart KOD only support iOS devices (iPhone/ iPad).
 

6. Is BM-4000 App secure?

  • Yes, BM-4000 app is very secure because ONLY the devices connecting to your home WIFI (same WIFI network on BM-4000) can successfully read the data from your BM-4000.
  • Every BM-4000 has its individual serial number and unique code. If you are connecting to your LTE, it will not read the QR code.
 

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7. Do I need WIFI connection to control BM-4000 using APP?

  • Yes, without WIFI you cannot connect your App to BM-4000.
  • You also can connect to BM-4000 using Built-in Wifi (Method 2) or LAN wired connection (Method 3)
  • Instruction here:   English   –   中文    –   Việt
 

8. What are WIFI setup options?

– There are 3 ways to connect with Best Media App:   English   –   中文    –   Việt

  • a). Setup via Wifi mode – search Wifi network, and input password – see Method 1
  • b). Setup Router mode – via Built-in Wifi – see Method 2
    • This method borrows BM-4000’s signal (similar to Bluetooth) for your app to read song data. Because it is not real WIFI connection, you cannot download song.
    • This is great choice for outdoor event setup and when no WIFI is available.
  • c). Setup Router mode – via LAN – see Method 3
    • Require to hook up CAT5 cable to your BM-4000 & Router. This is great option if your machine is settled on one place for a long time, and Router is close to BM-4000.  The network will be more stable and less likely to be disconnected.
 

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9. Why didn’t Best Media APP (or Smart KOD) connect to my BM-4000?

  • a)   Check if you connect the Wifi Antenna (included) to BM-4000
  • b)  Check for your WIFI connection: (both the Best Media App & BM-4000: has to be connected to the SAME network)
    • – To verify WIFI network on BM-4000:
      •  Press [System] > [Basic Setting] > [WIFI Set> Wlan card] (Pg 5/5). 
      • Under WIFI Set, it should said “Client connected: XXX (your WIFI network’s name).
    •   – To verify on iPhone/iPad: 
      • Go to device’s Setting > WIFI > XXX (same WIFI network as BM-4000)
    •   – To verify on Touch Monitor (optional):
      • Tap [Service] on the top right corner of Touch Monitor
      • > a window will pop up, pay attention to the 2 lines under the icon of that window
      • > IP address shown, and it says: Connected to your home network
  • c) If you are connecting your CAT5 from router to BM-4000, make sure you follow Step 2 on Method 2 (b- via LAN/Hotspot) closely.
    • – Wifi Set > change to Router Mode   and delete IP number.  Detailed Instruction here.
  • d) If you are using Method 2 (via Built-in Wifi) for Wifi connection,
    • You can only control search song and play song from the APP.
    • You cannot download song using this method because this is not a real WIFI connection. 
    • This method is great for outdoor event, party, or where no WIFI available.
  • e) Turn off and restart BM-4000
  • f) Restart/ Reconnect App and Check the Cloud List. 
    • App: Make sure your Best Media APP is linked with your BM-4000. Check for the “Connected” icon on top left corner.

**Due to large song library on Cloud, please give it 5 minutes to sync with our Cloud server after machine restarts.

 

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10. Where is the QR code?

  • Remote: press [MENU] > you will see QR code on the screen, next to the Menu selection
  • Touch Monitor: Home > tap on the [Phone] icon on the bottom right corner > scan the 2nd code (not the top one)
 

11. What is the limitation of this app v.s Touch Monitor?

  • Best Media app (or Smart KOD) allows you to read song data from your hard drive, search and selects song to play, order next songs, toggle vocal/ non vocal, lower or increase music volume and key tone, collect individual favorite list, and view and download Cloud songs.
  • Touch Monitor allows you to do all the functions of Best Media app, plus change system setting, add song from USB drive, play and record songs from your USB drive, create multiple favorite lists and delete songs from BM-4000.
 

12. Can I download Cloud song using this app? How?

  • Yes, you can use Best Media (Smart KOD) app to load and request to download songs from Cloud list. All songs will be downloaded into BM-4000’s hard drive.
  • Check out Instruction here: see Link
 

13. How do I view downloaded Cloud song on this app?

  • When song is completed downloading, simply go back to search bar to search for that song.
  • Only songs that completed download can be play.
  • To view downloading process: tap [Me] icon > tap [Download list] > view [Downloading List]

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