BM-5000 Support

FAQ: BM-5000 Web App

BM-5000 Web App Troubleshoots

 
  1. What is Web App? How do I download it?
  2. Does Web App support Android and iOS?
  3. Is Web App secure?
  4. Do I need to connect Wifi in order to control BM-5000 using Web App?
  5. What are Wifi setup option?
  6. Why Web App doesn’t connect to my BM-5000?
  7. No QR code appears on TV screen. What should I do?
  8. What is the limitation of Web App? Web App v.s Touch Monitor
  9. Can I download Cloud song using Web App? How?
  10. How to view downloaded Cloud song on Web App?
  11. How to search English songs in Web App?
  12. How to search Chinese songs in Web App?
  13. How to search Vietnamese songs in Web App?
 

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  1. What is Web App? How do I download it?
  • Web app is a link to read the data inside your BM-5000. As long as there is WIFI connection, the system will generate QR code (link) for QR Reader App to read the song data from your hard drive.
  • Please download any QR reader App on Google Play or Apple Store.
 

2. Does Web App support Android and iOS?

  • Yes, because Web App uses your WIFI connection to create a link for you to read the song data. So any Android or iOS devices can use it as long as you have a QR reader app in your device and connect to your WIFI network.
 

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3. Is Web App secure?

  • Yes, Web App is secure because ONLY the devices connecting to your WIFI (same WIFI network on BM-5000) can scan the QR code and read the song data. If you are connecting to your LTE, it will not read the QR code.
 

4. Do I need to connect WIFI in order to control BM-5000 using Web App?

  • Yes, without WIFI you cannot connect your App to BM-5000.
  • You also can connect to BM-5000 using LAN wired connection
  • Instruction here:  English  –   中文   
 

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5. What are WIFI setup option?

  • – There are 2 WIFI option:   English  –   中文   
    • a). Setup via WIFI mode – search WIFI network, and input password – see Method 1
    • b). Setup Router mode – via LAN/Hotspot  – see Method 2
      • Require to hook up CAT5 cable to your BM-5000 & Router. This is great option if your machine is settled on one place for a long time, and Router is closer to BM-5000.  The network will be more stable and less likely to disconnect.
 

6. Why Web App doesn’t connect to my BM-5000?

Try below steps

  • a)   Check if you connect the WIFI Antenna (included) to BM5000
  • b)  Check for your WIFI connection: both the Web App & BM-5000 WIFI setting has to be connected to the SAME network.
    • – To verify BM-5000 WIFI network:   
      • Press “System” > PW: 888888 > “Network Setup” > See the network is connected. If not, select the network and connect.
    •  – To verify BM-5000 WIFI network with Touch Monitor (optional): 
      • see [WIFI] icon on top right.
      • Icon turns blue when it is connected .
      • Icon turn white when it is not connected.
  • c) If you are connecting your CAT5 from router to BM-5000, make sure you follow Method 2 (via LAN) closely.
  • d) Turn off, restart BM-5000, and reconnect Web App
  • **Due to large song library on Cloud, please give it a few minutes to sync with our Cloud server after machine restarts.
 

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7. No QR code appears on TV screen, what should I do?

  1. Remote: press [System] > PW: 888888 > WIFI network setting > check to make sure that your WIFI is connected
  2. Remote: press [System] > PW: 888888 > Other Setting > Make sure QR code is ON
  3. wait for a few minutes, you should see QR code pop up on the top right corner of TV
  • If you keep encounter the problem, you can reset QR code:
    • Make sure your BM-5000 is up to the latest firmware.
    • On Public (when not selecting song), use remote to input [00000] > [Enter} > [248] > wait for a few minutes for system to remove QR code and re-install QR code again. This will fix the errors.
 

8. What is the limitation of Web App? Web App v.s Touch Monitor

  • Web App can allow you to read song data from your hard drive, search and select songs to play, order next songs, toggle vocal / non vocal, lower or increase music volume, and download Cloud songs.
  • Touch Monitor allows you to do all the functions of Web app, plus change system settings, adding songs from USB drive, recording your singing, add to favorite, and checking Cloud downloading process.
 

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9. Can I download Cloud song using Web App? How?

 

10. How to view downloaded Cloud songs on Web App?

Web App: All downloaded song will be shown as you can input the downloaded Cloud song name into the search bar. All downloaded song will not have [download] icon. Instead it only has [Play] icon.

 

11. How to search English song in Web App?

Search EnglishInput on Search bar:
Full song name – best
– (1st letter Cap)
– My Heart Will Go On
Partial song name
– ̣(1st letter Cap)
– My Heart
Quick search – All CAPS
– (1st letter only)
– MHWGO
Do not input:
– Quick search – lower case
– Quick search – Up & lower case
– Full search – all lower case

– mhwgo
– Mhwgo
– my heart will go on
 

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12. How to search Chinese song in Web App?

Search Chinese songsInput on Search bar:
Full song name / Partial
– Traditional
– Simplified
– 說散就散
– 说散就散
Quick search (Pinyin) – ALL CAPS
– (1st letter only)
– SSJS
Do not input:
– Quick search – lower case
– Quick search – Up & lower case
– Full Pinyin

– ssjs
– Ssjs
– Shou San Jiu
 

13. How to search Vietnamse song in Web App?

Search VietnameseInput on Search bar:
Full song name –-> Best way to search
– (1st letter Cap)
– Căn Nhà Màu Tím
Partial name
– (1st letter Cap)
– Căn Nhà
Quick search – All lower case
– (1st letter only)
– cnmt
Do not input:
– Quick search – All caps
– Quick search – Up & lower case
– Full song name – all lowercase
– Full song name – Up & lowercase

– CNMT
– Cnmt
– căn nhà màu tím
– Căn nhà màu tím

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